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How to Cancel a Swimming Reservation

All Reservation can be cancelled by calling the club at 508-359-7800.
No Show Policy: For all services included in the membership that require reservations (example: free swim, lap swim, basketball court, group x class, etc.) a No-Show-Fee of $5 per person will be applied for all that do not attend the reserved service. Members may call the club at 508-359-7800 or cancel via the club app, up to two-hours prior to the reservation to cancel without fees assessed.

HOW TO CANCEL A FREE SWIM RESERVATION ON APP

  • ► Open Kingsbury Club App
    • ► Select Classes at Bottom
      • ► Select the Magnifying Glass at top right corner
        • ► Choose the date you made the reservation for, then select “Swimming Pool” under the category option (You do not need to change any of the other options)
          • ► Click “Show Classes
            • ► Select Edit Registrations at the bottom of the screen
              • ► Click “X” for those you wish to unregister
                • ►  You will be prompted to confirm the unregistration, upon doing so the “X” will turn to a checkmark.
 

HOW TO CANCEL A LAP SWIM RESERVATION ON APP

  • ► Open Kingsbury Club App
    • ► Select Home at Bottom
      • ► Select the date of the reservation you wish to cancel. You may need to scroll through the dates by swiping left.
        • ► The Swimming Reservation window will appear with the time you reserved
          • ► Select the CANCEL button within your reservation window
            • ► You will be prompted to confirm the cancelation of the reservation, click Yes
 
 

How to make a Free Swim Reservations online through the Member Login

  • ► Sign into your club automation account
    • ► Select Group Activities
      • ► Select "By Date"
        • ► Under "All Events" select "Swimming Pool," select the desired date, then click "Search Classes"
          • ► Select the time you would like to sign up for
            • ► Select all family members who will be attending
              • ► Select "Register"

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